Policies

Cancellation Policy

Cancellations made 30 days or more in advance will be fully refunded, minus the reservation deposit.
Cancellations made within 30 days of trip will be charged an additional $100 cancellation fee, charged to the card reservation was made with.
Cancellations made within 7 days of trip will be charged the entire trip price, not including security deposit, charged to the card reservation was made with.
Cancellations made due to weather, electrical outages, water supply outages, acts of God, or other reasons out of our control will not be refunded.

Insurance

Insurance coverage is required on every towed unit. There are a few options for coverage as listed below:

Option 1: Using your own insurance - If you elect to use your own insurance for your rental, you are required to provide proof from your personal insurance carrier that liability from the tow vehicle will extend back to the rented trailer while being towed. There is a form that will need to be filled out by your insurance representative, which we can provide you with in advance. Please make sure this form is completed and returned to us from your insurance rep before your trip starts. To get this form, please email us at [email protected]

Option 2: Purchasing insurance through our commercial insurance company - If your personal insurance does not extend coverage to the rented unit, or you cannot provide proof of such, you must purchase insurance from our insurance company. You may do so by visiting www.mbatrailer.com (policy #404134). Rental insurance costs approximately $11 per day. Additional optional coverages are also available for an additional cost.

Early Returns

We apologize, but there are no refunds for early returns, inclement weather, or shortened trips.

Check in/Out Times & Deliveries

We schedule deliveries and pick ups on a case-by-case basis.

If You Pull: Please select what time you would like to pick up and drop off the camper for your chosen trip dates when booking online. We will have the camper ready to go before you arrive. If you are going to be late, please reach out to us at 989-736-1080 as soon as possible. If we do not hear from you and you arrive late, you are subject to a $50 late pickup fee and/or cancellation. The person who booked the RV must be the person who is picking up the camper. Please bring a valid driver's license and the credit/debit card used at booking. Upon picking up the camper, our staff will help you hitch to the camper, and give you a short orientation on it's features. The entire check in process may take up to an hour, please plan accordingly. When dropping off the camper, please arrive at or before your selected return time. If you are running late, please call us immediately. If no arrangements are made, you may be charged $50 per hour that you are late. Do NOT drop off the camper when nobody is on site.

Deliveries: We usually are available to meet at check in time, but it is not always guaranteed. We require the person booking the reservation to be on site at the time of delivery with a valid driver's license/state ID and the credit/debit card used at booking. Upon delivering the camper, our staff will give you a short orientation on the camper and its features. The entire check in process may take up to an hour, please plan accordingly. We cannot guarantee all deliveries will be available at check in time-some will be later due to cleaning routines from the last reservation.

Retrievals: We are usually flexible on retrieval times, but we must be there to break down camp and complete post-trip paperwork no less than 1 hour before check out time, or 12pm, whichever is earlier. There may be situations where we need to retrieve the camper earlier (within reason) in order to clean the camper before the next reservation. If this is the case, we will inform you of this before your trip starts.

Please DO NOT leave the camper before we arrive to retrieve it. You are still responsible for any and all damages that occur until we take possession of the camper, and may be charged a $50 RV abandonment fee, unless other arrangements are made with us in advance. Communication is key-we are more than happy to work with you if you need to make special arrangements!

Pet Policy

We apologize, but NO PETS OF ANY KIND are permitted in our campers in order to keep our campers as clean and fresh as possible for all renters. Failure to follow this rule will result in 100% loss of security deposit PLUS any costs for damages and/or repair/replacement.

Smoking Policy

NO SMOKING OF ANY SUBSTANCE is allowed in the camper (including but not limited to cigarettes, cigars, pipes, marijuana, e-cigs, vapes, or other substances). Failure to follow this rule will result in 100% loss of security deposit PLUS any costs for damages and/or repair/replacement.

Reservations, Charges, Documents & Security Deposits

Reservations: In order to reserve your trip dates, we require a one-night deposit up front (or 25% of total if booked online), at the time of booking. This deposit is applied towards your reservation cost, and is non-refundable.

Charges: Unless other payment arrangements are made, we will charge your card on file for the full trip cost, including the $500 Security Deposit, within 7 days of your trip.
Security Deposits: Your security deposit will be refunded within 5 business days as long as no damage is observed. If damage is observed, we will hold your security deposit for as long as needed in order to get a repair estimate and/or repair performed. You will receive a refund for the remaining (if any) security deposit within 21 days of repair/estimate, along with a detailed report of damages reported. If the repair/estimate cost is higher than your security deposit, we will mail you a bill for the additional costs. This bill is due within 14 days. You are responsible for all damages, including, but not limited to, labor and damages exceeding your security deposit.
Required Documents: In order to rent an RV from us, we require the following:

Completed Rental Agreement: Provided at start of trip
Applicable Insurance Documents: We will let you know what documents are required based on your specific rental.
Customer Information Record: This document asks for your information, such as your name, driver's license number, address, DOB, employment information, and other basic information. This information is required if you are pulling the camper with your vehicle per insurance requirements.
Valid Driver's License or State ID
Valid credit/debit card in the renter's name: We just need to see the physical card used to pay the security deposit.

Please note: failure to completely and accurately fill out required documents will cancel your reservation/booking. Falsifying any documents will cancel your reservation/booking, and you will not be permitted to rent from us in the future. No refunds will be offered for any of these circumstances.

We reserve the right to cancel your reservation/booking at any point with or without reason, including if we believe you are too intoxicated to safely rent our RV, our RV is at risk of damage, or if we believe there is a risk of personal injury or death to you, your group, or our employees.

State Parks

In order to access a Michigan State Park Campground, the State of Michigan requires that your vehicle has a Recreation Passport. You are responsible for acquiring this in order to bring your vehicle into a State Park. Recreation Passports are available to purchase when you renew your license plate, or you can purchase one at the state park for an additional fee. We are not responsible and no refunds will be issued for cancellations or delays caused by you not obtaining a Recreation Passport.
You are required to obey all State laws and State Park rules while renting our campers. Failure to obey State Park rules or State Laws will forfeit your reservation/booking, including security deposit, and you will be charged the balance of any fines, charges, or fees assessed against Mid Michigan RV Rental LLC. You will no longer be permitted to rent from us in the future, as well.

Cleaning Policy

All campers must be returned in a REASONABLY clean condition, including, but not limited to, clean dishes, counters, bathroom, and appliances. If the camper is returned in a reasonably clean condition, no cleaning fee will apply. Our definition of 'Reasonably Clean' is as follows: A used, but reasonable and considerate condition that would be expected based off the length of your rental and location of your trip. - In other words, we don't expect you to scrub the floors and bleach the shower; we just ask that you don't leave the unit with dirty dishes, unreasonably dirty floors, or stains on the walls, furniture, or linens.

Dirty campers may be charged up to $250 in deep cleaning fees.

Extremely difficult-to-clean campers (due to smoke, animals, bugs, and/or any other unreasonable conditions) may be charged your full security deposit or more, as we consider this to be damage to the camper. Refer to Security Deposit policies for these situations.

Awnings

Damage resulting from awning use is 100% renters responsibility. Awnings can cost $2,500 or more to replace.

Transporting, moving, and re-positioning of Camper

**EXCEPTION TO UNITS THAT WE AUTHORIZE FOR CUSTOMER TRANSPORT**

Units that are delivered to your campsite/camping location may NOT be moved, hooked up to, re-positioned, or relocated by the renter by any means. The unit's current and past location, speed, or other parameters may be monitored via GPS technology. Any evidence of tampering with, disabling or otherwise deceiving said equipment and/or relocating the RV will result in 100% loss of security deposit, and you waive us of any/all liability of injury, death or damages. You will be fully responsible for damages and financial obligations caused by disregarding this policy.

Credit Card Authorization

By submitting a reservation/booking, you agree that we may charge your card for your reservation in accordance with all terms, conditions and policies on our website midmichiganrv.com. You agree we may store your card information for the sole purposes of processing your reservation, deposit(s), security deposit, and charges associated with your booking in accordance with our policies (to include additional charges for cleaning, damages, cancellations, or other reasons specifically listed on our website (midmichiganrv.com)). You agree that you are the authorized person for the card used, and can provide the physical card upon receiving your rental unit to verify you legally possess the card and are authorized to use it. A full list of our written policies can be requested via email by emailing a request to [email protected]

Hold Harmless

By reserving or booking a unit from us, you relieve our company, employees, representatives, and owner(s) of any and all liability for loss, damage, injury, or death to persons or their personal property. You also relieve us of any and all liability for any inconvenience arising from temporary defects or stoppage in supply of water, gas, electricity, or plumbing. We are not responsible or liable for any loss or damage caused by weather conditions, natural disasters, acts of God, or other reasons beyond our control. By reserving or booking a unit from us, you agree to all of our terms, conditions and policies set forth on our website and those documented on rental agreement, or other documents. These can be requested in their entirety in writing at any time.