Policies

---

• Cancellations made 60 days or more in advance will be fully refunded, minus the reservation deposit (25% of the total).
• Cancellations made within 60 days of trip will be charged an additional $250 cancellation fee.
• Cancellations made within 30 days of trip are not subject to refund.

Note: You may purchase Trip Insurance through IMG when placing your reservation. This service is provided by a 3rd party company and any questions or concerns should be directed to them. Pricing for this service may vary based on the total price of your rental, and may fluctuate with changes made to your booking. You may contact IMG directly at 1-866-243-7524. 

Liability Insurance coverage is required for any rental you plan on towing yourself. There are 2 options to meet this requirement as listed below:

Option 1: Using your own liability insurance - If you elect to use your own insurance for your rental, you are  required to provide proof from your personal insurance carrier that liability from your vehicle will extend back to the rented trailer  while being towed. There is a 1-page form that will need to be filled out by your insurance agent, which we can provide you with in advance. Please make sure this form is completed and returned to us from your  insurance agent before your trip starts. To get this form, please email us  at Rentals@midmichiganrv.com.

Option 2: Purchasing liability insurance through our commercial insurance company - If your personal insurance does not extend liability coverage to the rented unit, or you cannot provide proof of such, you must purchase per-day insurance from the company that provides our insurance policy. You may do so by visiting www.mbatrailer.com (policy #404134). Rental insurance costs approximately $11-18 per day.

Insurance is not required if the RV is delivered.

We apologize, but there are no refunds for early returns, inclement weather, or shortened trips. 

We schedule deliveries and pickups on an individual basis, which is subject to change/availability.

• If You Pull/Drive RV Yourself: Please select what time you would like to pick up and drop off the camper for  your chosen trip dates when reserving or booking online. We will have  the camper ready to go before you arrive. If you are going to be late,  please reach out to us at 989-310-3110 as soon as possible. If we do not  hear from you and you arrive late, you are subject to a late fee and/or cancellation. The person who booked the RV must be the person who is  picking up the camper. Please bring a valid driver's license and the  credit/debit card used at booking. Upon picking up the camper, our staff  will help you hitch to the camper, and give you a short orientation on  it's features. The entire check in process takes approximately 1 hour,  please plan accordingly. When dropping off the camper, please arrive at  or before your selected return time. If you are running late, please  call us immediately.

• Deliveries: We usually are available to meet at your selected time, but it is not always guaranteed. We require the person booking the reservation to be on site at the time of delivery with a valid driver's license/state ID and a valid credit/debit card in their name for the security deposit. Upon delivering the camper, our staff will give you a short orientation on the camper and its features. The entire check in process takes about 1 hour, please plan accordingly. We cannot guarantee all deliveries will be available at your selected time-some will be later due to cleaning routines from the last reservation or other pickups and deliveries. We will notify you in advance if your selected time(s) are unavailable. If the named renter is not on-site at the delivery location at the scheduled delivery time, you may be subject to a late fee, cancellation, or you may have to wait until the next available delivery date. No refunds or credits will be provided in these cases. Our late fee is $120/hour charged in 1-minute increments and begins accruing at the time of your scheduled delivery. At our sole discretion, we may allow a 30-minute grace period and the driver may begin setting up the RV during said grace period in lieu of charging a late fee. However, if you do not arrive within the aforementioned 30 minute grace period, you may still be subject to a late fee starting at the time of your scheduled delivery time. 

• Retrievals:  We are usually flexible on retrieval times, but available retrieval times are based on availability and are subject to change. There may be situations where we need to retrieve the camper at an earlier time in order to clean the camper before the next reservation. If this is the case, we will inform you of this in advance. In the event you and/or the RV are not ready for pickup at the scheduled pickup time, you are subject to a late return fee of $120/hour charged in 1-minute increments.
  
  • Please DO NOT leave the camper before we arrive to retrieve it. You are still responsible for any and all damages/thefts that occur until we take possession of the camper, and may be charged an abandonment fee, unless other arrangements are made with us in advance.  Communication is key-we are more than happy to work with you if you  need to make special arrangements!

NO PETS OF ANY KIND are permitted in our campers UNLESS THE CAMPER YOU RENT IS SPECIFICALLY ADVERTISED AS PET FRIENDLY. This is in  order to keep our campers as clean and fresh as possible for all renters. Failure to follow this rule will result in 100% loss of  security deposit PLUS any costs for damages and/or repair/replacement. 

NO SMOKING OF ANY SUBSTANCE is allowed in the camper (including but not  limited to cigarettes, cigars, pipes, marijuana, E-cigs, vapes, or other  substances). Failure to follow this rule will result in 100% loss of  security deposit PLUS any costs for damages and/or repair/replacement.  

• Reservations: In order to reserve your trip  dates, we require a 25% deposit up front at the time of booking. This  deposit is applied towards your reservation cost, and is non-refundable.
• Charges: Unless other payment arrangements are  made, we will charge your card on file for the full trip cost, minus the  $500 Security Deposit, 30 Days before your trip starts. 
• Security Deposits: A hold will be placed for the security deposit the day before your trip  starts. Your security deposit will be released or refunded within 7  days as long as no damage is observed. If damage is observed, we will  hold your security deposit for as long as needed in order to get a  repair estimate and/or repair performed. You will receive a refund for  the remaining (if any) security deposit within 21 days of  repair/estimate, along with a detailed report of damages reported. If  the repair/estimate cost is higher than your security deposit, we will  charge your card on file for the remaining balance, or mail you a bill  for the additional costs. This bill is due within 14 days. You are  responsible for all damages, including, but not limited to, labor and  damages exceeding your security deposit.
• Required Documents: In order to rent an RV from us, we require the following:
  • Completed Rental Agreement: Provided at start of trip.
  • This signed Supplemental Rental Agreement (SRA)
  • Applicable Insurance Documents & Payment(s) when necessary: We will let you know what documents are required based on your specific rental.
  • Customer Information Record: This  document asks for your information, such as your name, driver's license  number, address, DOB, employment information, and other basic  information. This information is required if you are pulling the camper  with your vehicle per insurance requirements.
  • Valid Driver's License or State ID.
  • Valid credit/debit card in the renter's name: We just need to see the physical card used to pay the security deposit at the time of check in (just like at a hotel).

Please note: failure to completely and accurately  fill out required documents and provide necessary information will  cancel your reservation/booking. Falsifying any documents will cancel  your reservation/booking, and you will not be permitted to rent from us  in the future. No refunds will be offered for any of these  circumstances.

We reserve the right to cancel your reservation/booking at  any point, with or without reason, including if we believe you are too  intoxicated or if we believe you are incapable of safely renting our RV,  our RV is at risk of damage, or if we believe there is a risk of  personal injury or death to you, your group, our employees, or others.

• In order to access a Michigan State Park Campground, the State of  Michigan requires that your vehicle has a Recreation Passport. You are  responsible for acquiring this in order to bring your vehicle into a  State Park. Recreation Passports are available to purchase when you  renew your license plate, or you can purchase one at the state park for  an additional fee. We are not responsible and no refunds will be issued  for cancellations or delays caused by you not obtaining a Recreation  Passport.
• You are required to obey all State laws and State Park  rules while renting our campers. Failure to obey State Park rules or  State Laws will forfeit your reservation/booking, including security  deposit, and you will be charged the balance of any fines, charges, or  fees assessed against Mid Michigan RV Rental LLC. You will no longer be  permitted to rent from us in the future, as well.

RV must be returned in a REASONABLY clean condition. If the camper is returned in a reasonably clean condition, no cleaning fee will apply. Our definition of ‘reasonably clean’ is as follows: A used, but reasonable and considerate condition that would be expected based on the length of your rental and the location of your trip, and to include:

1. All trash taken out
2. Dishes clean and put away
3. Counters wiped down
4. RV tidy
5. Floors swept
6. Toilet and toilet seat clean
7. Appliances cleaned
8. Used towels placed in shower stall
9. Camper free from obnoxious odors or excessive animal hair

Dirty campers may be charged an additional fee for cleaning charged at $150 per hour, charged in 15 minute increments with a 1 hour minimum. 

Extreme cases (due to smoke, animals, bugs, and/or any other unreasonable or excessive conditions) will be charged the full security deposit plus an hourly cleaning fee of $250 per hour, charged in 1-minute increments.

Damage resulting from awning use is 100% renters responsibility.   Awnings can cost $2,500 or more to replace. Awnings are convenience items and are not promised to be in working order. No discounts or refunds are provided for non-functioning  awnings. 

 **EXCEPTION TO UNITS AUTHORIZED FOR CUSTOMER TRANSPORT**

Units  that are delivered to your campsite/camping location may NOT be moved,  hooked up to, re-positioned, or relocated by the renter by any means.  The unit's current and past location, speed, or other parameters may be  monitored via GPS technology. Any evidence of tampering with, disabling  or otherwise deceiving said equipment and/or relocating the RV will  result in 100% loss of security deposit, and you waive us of any/all  liability of injury, death or damages. You will be fully responsible for  damages and financial obligations caused by disregarding this policy.

By submitting a reservation/booking, you agree that we may charge your  card for your reservation in accordance with all terms, conditions and  policies on our website.  You agree we may store your card information for the sole purposes of  processing your reservation, deposit(s), security deposit, and charges  associated with your booking in accordance with our policies (to include  additional charges for cleaning, damages, cancellations, or other  reasons specifically listed on our website. You  agree that you are the authorized person for the card used, and can  provide the physical card upon receiving your rental unit to verify you  legally possess the card and are authorized to use it. A full list of our written policies can be requested via email by emailing a request to  Rentals@midmichiganrv.com